Privacy policy

Privacy Policy

This Privacy Policy describes how badstitchgoods.com (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from the Site.

Contact

If you have questions, need more information about our privacy practices, or would like to make a complaint, please contact us:


Email: badstitchgoods@gmail.com

Mail:

Bad Stitch Goods

55 Northfield Drive East, Suite 276

Waterloo, ON N2K 3T6

Canada

 

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

 

Device Information

Purpose: To load the Site properly and analyze usage to improve performance.

Source: Automatically collected using cookies, log files, and similar technologies.

Information collected:

  • Web browser type and version
  • IP address
  • Time zone
  • Pages viewed and interactions
  • Search terms and referring websites

Disclosure: Shared with Shopify and analytics providers.

 

Order Information

Purpose: To fulfill orders, process payments, ship products, and communicate with you.


Information collected:

  • Name
  • Billing and shipping address
  • Payment details (processed securely via Shopify and payment providers; we do not store full card numbers)
  • Email address
  • Phone number

Disclosure: Shared with Shopify, payment processors, and shipping providers.


Customer Support Information

Purpose: To provide customer service and resolve issues.

Information collected:

  • Name
  • Email
  • Order details
  • Any information you choose to provide in communications


Sharing Personal Information

We share your information with trusted third parties to operate our business, including:

  • Shopify (store platform and hosting)
  • Payment processors (e.g., Shopify Payments, PayPal, etc.)
  • Shipping carriers (to deliver your orders)
  • Analytics providers (to improve our store)

 

We may also disclose your information:

  • To comply with laws or legal requests
  • To protect our rights or prevent fraud

 

 


Behavioural Advertising


We may use your personal information to provide relevant advertising or marketing communications.

This may include:

  • Shopify analytics tools
  • Google Analytics (if enabled)
  • Shopify marketing and advertising tools

 

You can opt out of targeted advertising:

  • https://www.facebook.com/settings/?tab=ads
  • https://www.google.com/settings/ads

 

You can also opt out via:

  • https://optout.aboutads.info/


Using Personal Information

We use your personal information to:

  • Offer and sell products
  • Process payments
  • Ship orders
  • Communicate with you
  • Improve our website and services
  • Prevent fraud


Lawful Basis (GDPR – for EU/UK Customers)

If you are located in the European Economic Area (EEA), we process your personal information based on:

Your consent

  • Performance of a contract
  • Legal obligations
  • Legitimate business interests

 

Retention

We retain your personal information only as long as necessary to:

  • Provide services
  • Comply with legal obligations
  • Resolve disputes

You may request deletion at any time.

 

Your Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Correct or update your information
  • Request deletion
  • Withdraw consent

To exercise these rights, contact us using the details above.

 

Cookies

We use cookies to:

  • Enable core store functionality
  • Remember preferences
  • Analyze site usage

These include Shopify-required cookies and analytics cookies.

You can control cookies through your browser settings. Disabling cookies may affect site functionality.


Do Not Track

We do not alter our data collection practices in response to “Do Not Track” signals, as there is no consistent industry standard.


Changes

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.


Complaints

If you have a concern about how we handle your data, contact us first.

 

If you are not satisfied, you may contact the Office of the Privacy Commissioner of Canada:

https://www.priv.gc.ca/

 

Last Updated: March 29, 2026